Terms of Service

1. Agreement

These Terms of Service (the “Terms”) are a contract between Arikano, Inc. (“Arikano”, “we”) and the company or organization that creates an account (“you”, the “Customer”). By creating an account, checking the acceptance box at signup, or using the Service, you agree to these Terms and to our Privacy Policy. The person who creates the account confirms they have authority to bind the Customer.

2. The Service

The Service is the Arikano web application and API, including the Arikano agent, portal monitoring, document drafting, training and incident tracking, deadline management, and related features described on our pricing page. Features vary by plan tier, and we may add, change, or retire features over time. We will give reasonable notice before removing a feature that materially affects your plan.

3. Accounts and team members

• You must provide accurate account information and keep your password confidential. You are responsible for everything done under your account, including by team members you invite.
• Workspace owners control roles. Some actions (approving portal submissions, managing credentials, billing) are restricted to specific roles; you are responsible for assigning them appropriately.
• Each account is for one business. You may not share an account across unrelated companies or resell access without a written agreement with us.

4. Portal credentials and authority to act

Connecting a third-party platform (such as ISNetworld, Avetta, or Veriforce) to Arikano authorizes us to sign in to that platform using the credentials you provide and to:

• read your scores, requirements, document statuses, and deadlines on the schedule you set;
• prepare submissions, uploads, and questionnaire answers for your review; and
• submit those items to the platform only after a member of your workspace with the appropriate role approves them, and only where your plan includes that capability.

You represent and warrant that:

• you are the account holder, or are authorized by the account holder, for every platform account you connect;
• connecting Arikano does not violate the platform's terms as they apply to you, and you have checked those terms; and
• you will review what Arikano prepares before approving it, and you remain responsible for the accuracy of anything submitted under your account.

We handle credentials as described in the Privacy Policy: encrypted at rest, decrypted only for the duration of a portal session, never displayed back, and deleted when you remove the connection. Portals change without notice; if a scan or submission fails because a platform changed its interface, we will show the failure in your workspace, and we are not responsible for the consequences of a platform-side change we could not foresee.

5. Arikano is not a lawyer, insurer, or safety officer

Arikano is software. Its drafts, answers, scores, and recommendations are produced from regulatory text, your data, and language models, and they can be incomplete or wrong. They are provided to help you and your compliance professionals work faster, not to replace them. Nothing in the Service is legal advice, and no attorney-client relationship is formed. You are responsible for reviewing every document before it is used, for your compliance with applicable law and platform requirements, and for the safety of your workplace.

6. Your content

• You own the documents, records, and other content you upload or that Arikano creates for you (“Customer Content”).
• You grant us a license to host, process, transmit, and display Customer Content as needed to provide the Service, including sending relevant excerpts to the model providers listed in the Privacy Policy.
• We do not use Customer Content to train general-purpose AI models.
• You are responsible for having the rights to everything you upload, and for not uploading content that is unlawful or that you are not permitted to share.

7. Acceptable use

You agree not to:

• use the Service to access any account or platform you are not authorized to access;
• submit false or misleading information to a regulator, platform, or hiring client through the Service;
• probe, scan, or overload the Service, or attempt to bypass rate limits, plan limits, or the separation between customers' data;
• reverse engineer the Service except where the law permits it; or
• use the Service to build a competing product.

We may suspend access that we reasonably believe violates these Terms or threatens the security of the Service or a platform, and we will tell you why.

8. Plans, trials, and payment

• Trial. New accounts receive 14 days of Professional-tier access at no charge and without a payment method. There is no free tier: when the trial ends, you need to choose a plan to keep Arikano working on the account. You can still sign in and read and export your records without one.
• Subscriptions are billed monthly in advance through Stripe at the prices shown on the pricing page when you subscribe.
• Taxes. Prices exclude applicable taxes, which are added where required.
• Price changes apply at your next billing cycle and only after at least 30 days' notice by email.
• Refunds. Fees are non-refundable except where the law requires otherwise or we say so in writing.
• Non-payment. If a payment fails we will retry and notify you; access may be paused after 14 days of non-payment and resumes when the balance is settled.
• AI credits. Each plan includes a monthly allowance of AI credits, which resets at the start of each billing month. AI credits are used only by work that you or your team start in the Service, such as chat answers and Desk jobs. When they run out, new work of that kind pauses until they reset, you buy a top-up where we offer one, or you move to a larger plan. The work described in Section 9 continues either way.

9. Work Arikano does on its own

Your subscription includes work that Arikano does for your account on its own schedule, without you starting it. Depending on your plan, this includes:

• nightly checks of your contractor-platform accounts (Starter: your ISNetworld account; Professional and Enterprise: your ISNetworld, Avetta and Veriforce accounts), for the accounts you connect;
• deadline and certificate watch, with reminders before anything is due;
• morning rounds and a daily briefing;
• overnight work on what is due, ready for your approval in the morning;
• a watch on changes to the federal rules that apply to you;
• a Monday “This week” brief: up to three public changes that fit your business, each with its source;
• an insurance renewal check 90 days before each policy renews, with the policy explained in plain English (Arikano is software, not a licensed insurance agent; coverage choices are for your insurance broker); and
• a monthly review of your compliance.

This work is included in your subscription price. It never uses your AI credits, and we do not bill it separately. We may change how this work is done under Section 2. It does not change Section 4 or Section 5: Arikano prepares and checks, and it submits, sends, signs or pays on your behalf only after a member of your workspace with the appropriate role approves.

10. Term and termination

• You may cancel at any time from Settings > Billing. Cancellation stops future charges; the current billing period runs to its end.
• We may terminate for material breach that is not cured within 15 days of notice, or immediately for serious misuse or a legal requirement.
• On termination we delete your workspace, including credentials and Customer Content, as described in the Privacy Policy. Export your data from Reports before closing the account, or ask us for an export.

11. Confidentiality and security

We will keep Customer Content and credentials confidential, use them only to provide the Service, and protect them with the safeguards described in our Privacy Policy. You will keep non-public information about the Service confidential. Neither of us is restricted from using information that is public, independently developed, or lawfully obtained from someone else.

12. Warranties and disclaimers

We warrant that the Service will perform materially as described on our website. Otherwise, the Service is provided “as is”, and we disclaim all other warranties, express or implied, including fitness for a particular purpose and non-infringement. We do not warrant that the Service will be uninterrupted or error-free, that Arikano's output will be accurate or complete, or that using the Service will result in any particular score, grade, or compliance outcome.

13. Limitation of liability

To the fullest extent permitted by law, neither party is liable for indirect, incidental, consequential, special, or punitive damages, or for lost profits, revenue, or business, arising from these Terms or the Service. Each party's total liability under these Terms is limited to the fees you paid us in the 12 months before the event giving rise to the claim. These limits do not apply to a party's breach of Section 11, to your payment obligations, or to liability that cannot be limited by law.

14. Indemnity

You will defend and indemnify us against third-party claims arising from Customer Content, from your connection of a platform account you were not authorized to connect, or from your use of the Service in violation of these Terms or applicable law. We will defend and indemnify you against third-party claims that the Service, used as permitted, infringes that party's intellectual property rights.

15. General

• Governing law. These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law rules, and disputes will be brought in the state or federal courts located in Delaware.
• Changes. We may update these Terms. Material changes take effect 30 days after we notify workspace owners by email or in the product; continued use after that date is acceptance.
• Assignment. Neither party may assign these Terms without consent, except to a successor in a merger or sale of substantially all assets.
• Entire agreement. These Terms and the Privacy Policy are the whole agreement between us about the Service and replace any earlier discussions. If a provision is unenforceable, the rest remains in effect.
• Notices to us go to legal@arikano.com; notices to you go to the workspace owner's email address.